FAQ

Most Read FAQs

What are my delivery options?

Delivery week is the first full week of every month. We deliver to homes and offices. Home deliveries are Monday through Thursday, from 7-9pm or 9-11pm. Office deliveries are made between 12 and 4pm. When you enroll in the Membership, you will select your preferred regular monthly delivery time, but you are able to log into your Member account and change it each month.

How does the Membership work?

The MilkMade Membership is an ice cream of the month subscription. We make two unique flavors each month (we never repeat a flavor) and hand-deliver pints, quarts, half gallons, or office packs to your home or office. All deliveries are made during the first full week of each month. On the Monday before delivery week, we send an email to announce our Flavors of the Month and confirm your delivery time (you select this upon signup). If you need to change your delivery time or are out of town for the week, you may do so or defer the month by logging into your account and updating your details. Then, the Milkmaids head out to forage for local ingredients, hand-craft and hand-pack every pint, and hand-deliver them right to your door. Memberships auto-renew each month until you opt out (not that you'd want to).

Where is the ice cream made?

Every MilkMade pint is hand-crafted and hand-packed by the Milkmaids in our ice cream factory in Carroll Gardens. We are a New York State certified dairy plant, #361298.

Can I purchase MilkMade Ice Cream anywhere other than through your Membership?

The answer is finally yes! We have a Tasting Room in Carroll Gardens where you can drop in for a Tasting Flight, scoop or cone of our Signature and Seasonal 'Screams. You can also order pints for delivery through Caviar.

FAQs by Category

Where is the ice cream made?

Every MilkMade pint is hand-crafted and hand-packed by the Milkmaids in our ice cream factory in Carroll Gardens. We are a New York State certified dairy plant, #361298.

How fresh is the ice cream?

We ship out the ice cream the day after we make it - just enough time for it to harden and set. You receive your pints within one or two days of their preparation. They're the freshest pints you'll taste.

What's the deal with everything being local and sustainable?

We believe in sourcing ingredients from producers in our local foodshed who farm or craft their products in a sustainable manner - they’re healthy, they do not harm the environment or animals, they provide fair wages to their workers, and they support the local economy. Plus, local ingredients are fresher and just taste better! You can really taste the difference.

What kind of dairy do you use?

We use only grass-fed milk and cream from the happy cows at Battenkill Valley Creamery. They are a beyond-organic farm located in Salem, New York (about 4 hours upstate).

Do you use eggs in your ice cream?

Most of our ice creams include eggs, but not all.

Is your ice cream certified kosher?

No.

What kind of sweeteners do you use?

We use pure cane sugar in our ice cream. We occasionally use brown sugars, confectioner's sugar, local honey, or real maple syrup, as well.

Do you use gums in your ice cream?

No! We do not use any gums or stabilizers in the ice cream. We are au naturale.

What if I am allergic to nuts?

Our ice cream is produced in a facility where nuts are handled, so we always warn that the ice cream may contain traces of nuts. However, we implement safe allergen production practices in our factory and shop, and will go out of our way to serve you the purest scoop or pint. For our Membership, we may include nuts in certain flavors, but we never offer two nutty flavors in the one month. We do ask for your allergens when you enroll in the Membership and remember you can always skip a month's delivery if the flavors do not suit your diet or palate.

Do you offer any non-dairy flavors?

For the Membership, no. We live up to our name (milk made). At our Tasting Room, we always have a sorbet flavor as part of our Seasonal 'Screams lineup and are working on non-dairy 'screams as we speak.

Can I purchase MilkMade Ice Cream anywhere other than through your Membership?

The answer is finally yes! We have a Tasting Room in Carroll Gardens where you can drop in for a Tasting Flight, scoop or cone of our Signature and Seasonal 'Screams. You can also order pints for delivery through Caviar.

What is this: <00?

Why it's an ice cream cone emoticon, of course! You know, like a smiley face :), but two scoops on a cone <00. Its origin was a gchat session among Milkmaids as we were just launching. We always say that we'll know we've "made it" when Google turns it right side up. <00

What are my delivery options?

Delivery week is the first full week of every month. We deliver to homes and offices. Home deliveries are Monday through Thursday, from 7-9pm or 9-11pm. Office deliveries are made between 12 and 4pm. When you enroll in the Membership, you will select your preferred regular monthly delivery time, but you are able to log into your Member account and change it each month.

Do I have to be home to receive the delivery?

If you live in a doorman building, then no, you do not have to be home. We will just drop the package off with the front desk. If you live in a non-doorman building, we do our best to schedule the delivery for when you are home. If you are not home during your selected delivery time, we will attempt to gain entry to the building and leave the package as close as we can get to your door.

How does the Membership work?

The MilkMade Membership is an ice cream of the month subscription. We make two unique flavors each month (we never repeat a flavor) and hand-deliver pints, quarts, half gallons, or office packs to your home or office. All deliveries are made during the first full week of each month. On the Monday before delivery week, we send an email to announce our Flavors of the Month and confirm your delivery time (you select this upon signup). If you need to change your delivery time or are out of town for the week, you may do so or defer the month by logging into your account and updating your details. Then, the Milkmaids head out to forage for local ingredients, hand-craft and hand-pack every pint, and hand-deliver them right to your door. Memberships auto-renew each month until you opt out (not that you'd want to).

When will I receive my first delivery?

Next month! Members please log in to your Account to check your delivery details.

How do you keep the ice cream cold during delivery?

Dry ice is our best friend. A very dangerous friend. But our best. PLEASE USE CAUTION with the dry ice. Do not touch it! Always handle dry ice with care, and wear protective cloth (an oven mitt or kitchen towel) whenever handling it. Leave the dry ice at room temperature in a well ventilated area. It will eventually sublimate from solid to gas - like magic. Keep away from children and pets! And do not leave the dry ice on a tiled or solid surface countertop as the extreme cold may crack it.

Do I get to choose my flavors each month?

No. All members receive both of our two Flavors of the Month - one of each flavor. Flavors of the Month are announced on the Monday before each delivery week. If you're not a fan, you can always skip the month's delivery.

What if I don't like the flavors?

Well we really hope that you will like them! Or at least you'll be adventurous and give them a try! This is a membership for ice cream enthusiasts who appreciate the craft of ice cream, after all. But if you're really not digging the flavors in a given month, you can elect to skip the month by logging into your account and deferring delivery for the month.

Will you create a special flavor for me next month?

Sure! If you’d like the Milkmaids to cater your special event (a wedding, office party, dinner party, anything!), we can work with you to craft the perfect flavor.

Can I purchase the Monthly flavors à la carte?

If you are a Member, please contact us if you would like to purchase more pints of a particular flavor. If we can whip up an extra batch, we will do so! For non-Members, sorry we only offer our Membership flavors to Members.

How do I cancel my membership?

You can cancel your membership my logging into My Account and clicking "Cancel Membership" in the "My Plan" section. Be sure to do this by noon on the Friday before delivery week - otherwise we're already crafting your 'scream.

Can I gift a Membership to someone?

What a great idea! Yes, of course you can! We offer One-Month, One-Season (3-months), and Two-Season (6-months) gifts. Just click Gifts on on the top there. See that?

When will my recipient be notified of the gift?

That's up to you! When you place the order, you choose the date that the welcome email will be sent to your recipient. If you'd prefer to notify your recipient IRL, you may elect to receive a Gift Certificate via email, which you can then print and hand-deliver yourself.

Will I receive a notification that you are on the way to deliver?

Yes, we will always send a text when we are headed your way.

What if I am out of town during delivery week?

If you are out of town and are unable to receive or enjoy your ice cream during our delivery week, you have the option to skip that month's delivery. You can do so by logging into your account and deferring the month's delivery. Right now, we do not deliver outside of our scheduled delivery week.

What if I need to change my delivery time?

When you enroll in the membership, you are prompted to select your preferred delivery day and time for each month. You can make changes to that at anytime by logging into your account. Be sure all changes are made before noon on the Friday before delivery week.

Where is the Tasting Room located?

204 Sackett Street, Brooklyn, NY 11231

Is the Tasting Room only open seasonally?

The Tasting Room is open year round - but only on the weekends during the winter. (For the winter of 2016-2017, we took a break and closed the shop during the winter season.)

What are the hours of the Tasting Room?

We are open every day except Monday. Monday: closed Tuesday: 1pm-10pm Wednesday: 1pm-10pm Thursday: 1pm-10pm Friday: 1pm-11pm Saturday: 1pm-11pm Sunday: 1pm-11pm

What flavors are available at the Tasting Room?

Our eight Signature 'Screams are always available. We also offer six Seasonal 'Screams that change on a monthly basis. Check our Facebook and Instagram for today's lineup.

Can I host a party at the Tasting Room?

Probs not because we have such a small 'lil space. Email us at shop@milkmadeicecream.com and we'll see what we can work out.